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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Goid

Good at getting things done thank you Reviewed on: 2nd March 2022

Excellent and quick

Excellent service and very quick, saves my a lot of hassle try to get through on the phone Reviewed on: 2nd March 2022

Totally satisfied

Very convenient banking happy with the services Reviewed on: 2nd March 2022

Excellent

Dealt with my queries promptly ,I was very satisfied Reviewed on: 2nd March 2022

Awful experience, every time

I use this frequently and every time the experience is just awful. Reviewed on: 2nd March 2022

Helpful and quick

Coral was extremely helpful and answered all questions asked. Reviewed on: 2nd March 2022

Never have a problem

Always good service, never had a problem with the app or online cora to assist with issues Reviewed on: 2nd March 2022

Vote for Cora

Cora is very helpful everytime when i was in trouble so my vote is for cora Reviewed on: 2nd March 2022

Got straight to the info I needed

Used a few times, gets me straight to the info i need without having to wait in a queue either on online chat or via the phone. Reviewed on: 2nd March 2022

Very helpful

Response quickly, and really helpful Reviewed on: 2nd March 2022

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