NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Reactivate an account

Quick and easy solution for my enquiries today Reviewed on: 2nd March 2022

Easy Banking experience.

I have been with Natwest for many years now and have never felt let down by them. Easy to communicate with and knowledgeable and friendly staff. I feel that my money is in safe hands and I would not hesitate in recommending them to anybody. Thank you Natwest, from a loyal customer. Reviewed on: 2nd March 2022

simple to use

very helpful and informative easy to use especially for someone not tech savvy like myself Reviewed on: 2nd March 2022

Brilliant Support

Always prompt to resolve issues and always able to resolve issues as well Reviewed on: 2nd March 2022

Absolutely fantastic

Ok very good. Super etc . Wools recommend Reviewed on: 2nd March 2022

Very helpful

Easy straight forward questions no hassle thankyou Reviewed on: 2nd March 2022

safe and supported

very helpful, willrecomend it to all my family and freind .makes me feel safe and supported. Reviewed on: 2nd March 2022

Cora for Gold

Excellent fast and efficient service. Reviewed on: 2nd March 2022

Very helpful

Taken 2 minutes to hopefully sort problem out Reviewed on: 2nd March 2022

Brilliant help!

I had tried calling and sorting out my problem on phone but was taking ages! Went on my app and my issue was resolved in minuets with Cora Reviewed on: 2nd March 2022