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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Helpful

very efficient and helpful. I needed to change my address and i did it online with Cora and she made it all very quick and painless Reviewed on: 2nd March 2022

Quick reply Cora

Sorted very quickly and advice was easy to follow Reviewed on: 2nd March 2022

Very quick & easy

That just made changing my address so easy, thought it was going to be a faff Reviewed on: 2nd March 2022

Very Quickly dealt with my problem

Lost card was frozen immediately and help given on replacing. Thank you Reviewed on: 2nd March 2022

A very efficient bank service

Cora is notably more clear and efficient than many online chat services. My dealings with it have always been positive, delivering the outcomes I desired. Reviewed on: 2nd March 2022

efficient & easy

needed to shut company due to covid affect, made easy by cora Reviewed on: 2nd March 2022

Swift & Efficient

I was extremely impressed with the level of customer service that could be achieved by Cora. Reviewed on: 2nd March 2022

Great service

instant and did the job, very helpful Reviewed on: 2nd March 2022

Great service

Fast & efficient easy to use easy to navigate Reviewed on: 2nd March 2022

Handy to use in-app help

It's very useful being able to request paying in books, pin number reminders and advice with the in-app assistant. I hope as time goes on, Cora will become more intuitive and cover a wider range of topics. Definitely recommend. Reviewed on: 2nd March 2022

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NatWest Group - Cora: Digital Assistant reviews

100% increase in 5 star reviews

33% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Cora terrible for the Nat West brand

Helpful

Quick reply Cora

Very quick & easy

Very Quickly dealt with my problem

A very efficient bank service

efficient & easy

Swift & Efficient

Great service

Great service

Handy to use in-app help

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