NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Perfect

Cora resolve my problem in few minutes Reviewed on: 9th April 2021

Mr

Mahendra Patel. cora help me lot with my account inquiry thanks Reviewed on: 9th April 2021

Good no nonsense bank

Been with natwest for years but the review I'm leaving today is promoted by their online chat. It's so easy to use to update details. I've moved and within a couple of minutes their new automated service updated things. This has been a great easy to use experience. Natwest, making it easy again. And for your info I have accounts with Halifax, Starling, Monzo, Lloyd's and Nationwide. Natwest in my opinion have done a great job keeping the traditional services while competing with the new challenger banks (Starling and Monzo etc). Natwest online presence and app now competes well with Starling and monzo plus I have a physical branch to use. All round a great bank to be with. Reviewed on: 9th April 2021

Best digital assistant

Was very quick at responding to my request also very helpful and made sure that I got the service I needed Reviewed on: 9th April 2021

Excellent service

A very useful out of hours helpful experience Reviewed on: 9th April 2021

Mr paul hicklin

This was very helpful and quick and thank you for help today Reviewed on: 9th April 2021

Very quick and easy

Easy to use and very helpful and convenient. Reviewed on: 9th April 2021

Fast response

Question answered immediately. Easy to use. Very informative Reviewed on: 9th April 2021

Extremely efficient and helpful

Excellent that things can be done so easily from a smartphone. Reviewed on: 9th April 2021

Great help

I wasn't sure how helpful a digital assistant could be but it was very Intuitive to my problem and very detailed on how to resolve it Reviewed on: 9th April 2021