NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Super easy to use

East and fast answers before I even added to my question Cora told me what I needed to know Reviewed on: 9th April 2021

Fast reply to my query

I had no idea how to deal with a situation so a prompt reply was appreciated Reviewed on: 9th April 2021

Excellent banking app

Nat west is absolutely the best bank by far the staff are brilliant and the online banking app is excellent Reviewed on: 9th April 2021

Easy and intuitive

Ease of use and intuitive. Well done Reviewed on: 9th April 2021

Good customer service

my question was answered clearly Reviewed on: 9th April 2021

Quick and easy to follow

Only needed to change address was very quick and easy to do Reviewed on: 9th April 2021

So easy and quick to use.

It asked what my general issue was and from there gave me multiple choice answers to pick from so I knew they had understood my issue. It helped me solve my issue with out having to spend ages on a phone. Can not recommend enough. Reviewed on: 9th April 2021