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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy to use mobile app

Found answers to my queries by using the Cora help app for my mobile app. Instructions very clear and precise. If Cora cannot help, a bank staff member is asked to contact you. Reviewed on: 9th April 2021

Easy!!

Cora is a great idea, no hanging on the telephone, very easy to use. Reviewed on: 9th April 2021

Very fast, efficient and easy to use.

One of the best experiences with live chat. had nightmares with other companies. Was very easy to use, fast and very efficient. Well done. Reviewed on: 9th April 2021

excellent service

I am a 17-year old teenager who has used Natwest recently and they have the friendliest service that I have used Reviewed on: 9th April 2021

Good user journey, well thought out.

Not too shabby for early days of automation, neat little digital assistant. Well done to the technology team over there. Reviewed on: 9th April 2021

FAB

The best bank I have been with always very helpful Reviewed on: 9th April 2021

Prompt and helpful

I had an immediate response to my query. Interaction and helpful prompts made it easy to use. My query was answered on the spot but also allowed for a follow up if needed. Very user friendly. Reviewed on: 9th April 2021

Exelent

Coras explanations in pictures were very easy to follow. Thank you! Reviewed on: 9th April 2021

best AI chat

Was attempting to change address and Cora made it easier with the integrated button options during the chat. just took a few details and everything was sorted quickly. Reviewed on: 9th April 2021

Quick and to the point respond

The respond is quick with the given steps to solve the problem. Reviewed on: 9th April 2021

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