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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,059 reviews, last reviewed 30th Mar 2026
100% increase in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026
Wayne T's avatar
Wayne T

About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Cora

4
Good straightforward and easy o understand and complete - and quick Reviewed on: 9th April 2021

Cora - simple and fast

5
no fuss, very quick, no misunderstanding. Very happy with this new feature Reviewed on: 9th April 2021

Clear, concise and accurate.

4
After having no idea how online banking, with your help I’m getting there. Very happy Reviewed on: 9th April 2021

Quick and responsive

5
The best web chat I’ve used, very quick, appropriate questions asked to resolve the problem quickly. I started with my own query not chosen from the selection. Very impressed Reviewed on: 9th April 2021

Fantastic customer service

5
Very helpful and quick to answer my question, thank you. Reviewed on: 9th April 2021

Good helpful tool

5
Managed to allay any worries I had ref not receiving a debit card nearly expiring. Cora informed me it was still to be sent. Reviewed on: 9th April 2021

Clear, easy to follow instructions.

5
A great innovation, well done NatWest! Reviewed on: 9th April 2021

Cora

5
Excellent service that provided the information I need without having to trawl through endless unwanted information. Thank you Reviewed on: 9th April 2021

Easy

4
Easy to follow instructions -even if not IT savvy still able to use Reviewed on: 9th April 2021

EXCELLENT SERVICE

5
VERY GOOD VERY FAST COULD DO WITH CORA FOR ALL MY QUESTIONS LIKE HOW TO MEND A BROKEN HEART Reviewed on: 9th April 2021
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