NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Fast and efficient service!

I have been a customer of NatWest for several years now and their services and continued innovation to how I can bank with them has gone from strength to strength, wouldn’t consider banking anywhere else! Reviewed on: 9th April 2021

Helpful, efficient and secure banking assistant

Cora guided me through my enquiry with preset questions that were easy to respond to. There were built in security checks so I felt very reassured and my query was easily sorted Reviewed on: 9th April 2021

Cora is excellent

Cora does very well with queries. She takes you through each q & a and then arrives at a satisfactory conclusion. She exceeded my expectations Reviewed on: 9th April 2021

I just some and put in my bank please

Just want money please I was hope if u can give me 30pounds in my bank Reviewed on: 9th April 2021

If you transferred my funds bonus many thanks

A lot easier than waiting on the end of the phone Reviewed on: 9th April 2021

Easy, quick and helpful

Required to change address, easy quick and logical, very useful and painless service Reviewed on: 9th April 2021

Brilliant just brilliant!

Fast answer, no-one having to wait for me to type my answers, didn't get disconnected. It was an amazing experience. Thank you. Reviewed on: 9th April 2021