Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Fantastic Bank

Cora is the best digital assistant I have used Reviewed on: 9th April 2021

Super quick and simple!

Super quick and simple to use! It recognised what page I was on so instantly knew what I needed help with and was done in less than 5 minutes. Reviewed on: 9th April 2021

Straight-forward and efficient!

No long waits, intuitive responses, desired result in minutes - amazing customer service tool! Reviewed on: 9th April 2021

Very helpful

Very helpful to me when im a new customer to the bank Reviewed on: 9th April 2021

friendly helpful good service

No need to ...perfect all is understood Reviewed on: 9th April 2021

The best

Everything always works and the new mobile app is just amazing Reviewed on: 9th April 2021

Helpful Cora

A very helpful service delivered using straightforward language, accessible at all times and a great time saver Reviewed on: 9th April 2021

Easy to use

Very easy to use and duly uncomplicated Reviewed on: 9th April 2021

Outstanding customer service

Very useful and strait to the point, also detailed description of how to resolve any problems that may occur Reviewed on: 9th April 2021

Excellent service

Excellent on line service and the new Cora is fabulous Reviewed on: 9th April 2021

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub