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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Loyal Savings Customer.

I like the new 'Digital Regular Saver' account, good interest rate at 3.04% on every £50.00 each month. Looking forward to more better 'RBS - Savings' account in the future! Thank You everyone for a excellent effort. Reviewed on: 9th April 2021

Excellent, quick and efficient

Service was excellent got an answer to my question right away Reviewed on: 9th April 2021

Friendly first class service.

Always a friendly and efficient response from staff in branch and also simple to use on line banking facilities. Good all round service. Reviewed on: 8th April 2021

QUICK EASY TO USE SERVICE

A VERY EASY TO FOLLOW SERVICE WITH FAST RESPONSE TIME Reviewed on: 8th April 2021

Cora resolves fine, but only a few basic queries

I tried twice, during a day, finding the cause and solution to a problem. It took several iterations to get to what appeared to be the reight answer to my problem, but it didn't work. I tried again after some hours, but couldn't find a solution either. Cora's automated service is good, but I'd rather talk to a person. Robot's still have limitations. Reviewed on: 8th April 2021

Excellent

Very easy, clear and prompt service. Reviewed on: 8th April 2021

Cora at NatWest is a star

Extremely clear and efficient. No problems access the correct information. Reviewed on: 8th April 2021

Card-reader

Asked 'Cora' for advice using card-reader. Got info needed in plain straightforward way. That's it Reviewed on: 8th April 2021

Very good service

My enquiry was sorted out quickly and professionally Reviewed on: 8th April 2021

Great service

Answered my query instantly no time waste on the phone. Reviewed on: 8th April 2021

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