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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Wonderful

It was very straightforward and I found it easy to use Reviewed on: 8th April 2021

Efficiency and speed

Profesional and fast with profesional advice Reviewed on: 8th April 2021

Online query with my statement

Very helpful and clear instructions to use with my query Reviewed on: 8th April 2021

I think the best bank when I listen to the service people tell me they get you are by far the best

You are always helpful we have banked with you near 50 years Reviewed on: 8th April 2021

change of address

Very easy and quick. No hassle to change address. Needed to this quick and this helped very much so Reviewed on: 8th April 2021

Great service.

This was a quick, easy, efficient and precise way of changing my address. No hanging around on the phone for someone to help me. Reviewed on: 8th April 2021

So easy and quick to use

When I saw the option to chat I thought this is going to be difficult. I was wrong. It was easy and straightforward. Reviewed on: 8th April 2021

Summary

Rarely used as prefer humans but useful for basic purposes Reviewed on: 8th April 2021

Quick and easy

Used this facility to avoid a trip to the bank or hanging on a phone line. Saved me some time. Reviewed on: 8th April 2021

Prompt support

Always find a prompt reply and help guiding through banking issues. Information given is consise and easy to understand. Always feel confident when using online assistance. Thank you for helping me today. My question was quickly resolved. Reviewed on: 8th April 2021

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