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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,059 reviews, last reviewed 30th Mar 2026
100% increase in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026
Wayne T's avatar
Wayne T

About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Speedy response

5
Needed to have my pin number resent as when I spoke to a human person, it did not arrive. Hopefully the digital assistant will be more reliable,! Reviewed on: 8th April 2021

Quick easy and correct

5
It was to the point which I like Reviewed on: 8th April 2021

Cora answered my question very quickly

5
It felt the same as conversing with a human, but much faster. However, my question was straightforward. Reviewed on: 8th April 2021

Easy

5
It was easy to use and quick with its answers Reviewed on: 8th April 2021

Wonderful service

5
My query was answered promptly and efficiently. Reviewed on: 8th April 2021

Instant answers great service

5
Wanted to know about replacement card got answer is seconds . Reviewed on: 8th April 2021

Great help very quick info

5
In less than 2 mins I had the info i needed Reviewed on: 8th April 2021

Doddle ! Very intuitive GUI.

5
Title says it all, piece of cake to use and spot on guidance through my hiccup! Reviewed on: 8th April 2021

Very efficient

5
Have been banking with NatWest for 30+ years wouldn’t go anywhere else. Reviewed on: 8th April 2021

Speedy response

5
My query was answered very swiftly and it save times waiting in a queue on the phone thank you NatWest Reviewed on: 8th April 2021
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