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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Asked for reactivate an old account

was able to reactivate an account within minutes Reviewed on: 8th April 2021

happy customer

iv been with Natwest now for most of my married life never had any problems .iv open accounts for my 4 grandchildren Natwest babies who I'm pleased to say in adult life are still with this bank Natwest adults x Reviewed on: 8th April 2021

Natwest has an extremely useful quick and helpful customer service reveiw

When I have queries the customer service is quick,efficient and is able to get my query resolved every time Reviewed on: 8th April 2021

Chatting with cora

Cora put me at ease how easy it was to help me with something Reviewed on: 8th April 2021

Cora - easy, clear and efficient

Needed to cancel a standing order but was unsure how. The Cora assistant gave me easy to follow, clear instructions, and I was able to do what I wanted simply and with the minimum of fuss. It is a very useful tool. Reviewed on: 8th April 2021

Easy to do

I hadn't used account for over 12 months so had to get it reactivate all done very quickly using coral hence saved time waiting for phones to be answered Reviewed on: 8th April 2021

Easy to use

needing to make some changes to business account, Cora guided me through with ease Reviewed on: 8th April 2021

Clear and straight forward

Very clear and straight forward process and done very quickly and efficient Well done Reviewed on: 8th April 2021

Great service

With very quick responses I was am to get the answers I was looking for. Thank you Reviewed on: 8th April 2021

Great service and helped a lot

Soooo easy to navigate and resolved my issue effectively Reviewed on: 8th April 2021

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