NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

good service

helpful advice,good service quick and easy Reviewed on: 8th April 2021

Cora Natwestbank

This was very easy for me as a new tablet user to do Reviewed on: 8th April 2021

Fantastic

dead easy for me to understand at my age Reviewed on: 8th April 2021

phone number update.

I did not know how to updated my mobile phone number until Cora gave me the information required. Reviewed on: 8th April 2021

Cora's great!

A really easy way to find answers to your questions. Reviewed on: 8th April 2021

Super quick response

Always give back as many information as you need. Super quick response and happy customer. Reviewed on: 8th April 2021

Easy and efficient

Responds as if it was an actual person talking to me, quick, easy and efficient to use with answers full of information that made me reassured, Thankyou Reviewed on: 8th April 2021