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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Coras the best

Ive been on the message us section a few times and coras always been dead helpful. Would reccommend Reviewed on: 8th April 2021

Easy. Clever and intuitive

Smarter than most humans. A pleasure to deal with. Reviewed on: 8th April 2021

A clear step by step guidance to answer your query

Very easy to use to get your questions or queries answered and to be able to use on-line banking in a more confident manner Reviewed on: 8th April 2021

Great

Good service and never let me down Reviewed on: 7th April 2021

Quick and helpful

Sorted out my problem in seconds. Very happy Reviewed on: 7th April 2021

So quick and easy!

I needed to reactivate my ISA and was taken through all the necessary stages quickly and smoothly. Reviewed on: 7th April 2021

Quick and easy

Very prompt response and very helpful Reviewed on: 7th April 2021

So helpful

Fantastic . Easy, concise and successful Reviewed on: 7th April 2021

Very quick and helpful

Cora was very kind and helpful Reviewed on: 7th April 2021

Instant responds, focussed responses, clear instructions on what to do, how to do it.

looked for advice on cancelling ewcurretn payments made on credit card and got the info I needed in less than 2 minutes - excellent service! Reviewed on: 7th April 2021

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