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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Quick and easy Service

Excellent online service, address changed in just a couple of clicks. Reviewed on: 7th April 2021

Easy to use

All questions answered and task completed efficiently Reviewed on: 7th April 2021

Assistance

Prompt, helpful response. Answered all my queries Reviewed on: 7th April 2021

Help from Cora

Cora was fast and efficient. Also asked if there was anything further they could help with. Very good. Reviewed on: 7th April 2021

Very good

Understanding and quick and easy Reviewed on: 7th April 2021

Easy

It's so easy to use and hassle free Reviewed on: 7th April 2021

Easy Cora

Not difficult to use, easy to follow and easy to reply to. and easily solved my question. Reviewed on: 7th April 2021

very poor information provided

very very poor. you have to repeat questions over and over, and when you want to find anything out it just tells you to call a call centre on 0345...... very very poor Reviewed on: 7th April 2021

Enquiry response

The response was immediate and the problem was solved in minutes Reviewed on: 7th April 2021

Transaction pending

Wanted to know who was taking my payment Reviewed on: 7th April 2021

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