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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Well Answered

Answered my question perfectly. Very clear and concise. Reviewed on: 7th April 2021

Great communication

Quick and efficient and very easy to use Reviewed on: 7th April 2021

Change of Address

Easy and quick to change my address, thanks! Reviewed on: 7th April 2021

Amazing

Quick easy and straight forward. Reviewed on: 7th April 2021

Excellent service

Cora made things very easy. Multiple choice questions and yes/no answers made it so quick and prevented confusion that happens with alot of web chats. My issue was dealt with in under a minute! Reviewed on: 7th April 2021

Happily Retired

Very efficient service, will recommend to others. Reviewed on: 7th April 2021

Quick, easy and feels secure

I changed my address and it was the simplest process I've ever experienced. Natwest's online banking functions are excellent Reviewed on: 7th April 2021

Help at a button

Quick and efficient help at hand immediately. Reviewed on: 7th April 2021

Super efficient Robot!

Cora managed to complete my request in 2 minutes. I've been trying to change my address (sounds simple right?) for YEARS! I've gone in branch several times and they haven't been able to help me so i've always had to leave as there was too many hoops and unattainable objects i needed to conjur up. I've been putting off changing my address for a while now because of how unsuccessful it's been at a branch but Cora sorted it in 2 minutes and i am very satisfied. Reviewed on: 7th April 2021

great

helped with my problem with within, great communication Reviewed on: 7th April 2021

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