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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

amazing

changed address with ease, thought i was going to be harder, hence why natwest is the best bank in the world Reviewed on: 7th April 2021

Quick response

Better than waiting for someone to answer the phone and be kept waiting in a queue Reviewed on: 7th April 2021

Brilliant

I was unsure of how to go about sorting my problem, Cora understood and sorted it out without hassle, Reviewed on: 7th April 2021

Easy to use

Finally a digital assistant that understands what you are asking unlike a lot of others. Well done natwest, great job Reviewed on: 7th April 2021

Quick and easy

Excellent and very quick service. Never used it before but now I will Reviewed on: 7th April 2021

Cora does all the work, its just easy.

I have only used Cora once and I will be using the system again, it takes all the hassle away from online banking. Reviewed on: 7th April 2021

Fast and easy

It was very straightforward and allowed me to safe loads of time Reviewed on: 7th April 2021

Good advice

I spoke to the digital assistant who gave me all the options available to me Reviewed on: 7th April 2021

New Debit Card Query

My enquiry was attended to in seconds and I had a response in under a minute. Reviewed on: 7th April 2021

Excell experince

loving Cora so easy to use and understand. No more long telephone queuing. Reviewed on: 7th April 2021

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