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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Quick and easy to use

I had a query about my replacement card and in less than one minute with Cora, I was assured that I would receive one. I'm very happy! Reviewed on: 7th April 2021

Cora Review

I found the NatWest digital assistant very helpful and strangely reassuring. No need to visit a branch or get lost in telephone queues. Reviewed on: 7th April 2021

Easy to use

Clear concise answers and offer to help if not resolved Reviewed on: 7th April 2021

Very User Friendly

Cora is super user friendly. For every question she asked, it was easy to find a response that suited my situation. It felt like all the perks of talking to a real person (proper English used, friendly and polite) without the stress of trying to respond quickly so you aren't wasting time. Reviewed on: 7th April 2021

Great virtual assistant.

Keep it up, very happy my queries got sorted in a minute. Reviewed on: 7th April 2021

Quick easy no nonsense

As I titled Quickneasy no nonsense Reviewed on: 7th April 2021

business conducted in a few minutes

have to wait until next work day to see if business is concluded satisfactory Reviewed on: 7th April 2021

Quick & easy service

Cora was helpful and it was easy to understand everything. Reviewed on: 7th April 2021

Brlliant Fast and Efficient

Couldnt have asked for a better service. Most helpful Reviewed on: 7th April 2021

Simple, direct instructions

I joined the Cora chat fully expecting to be transferred to a human to resolve my problem, in approx 15 seconds problem resolved, fantastic service. Reviewed on: 7th April 2021

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