NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Service today

Good friendly and efficient service Reviewed on: 7th April 2021

Top service

your staff good at what they do and the site is easy to use just like the mobile app Many thanks Reviewed on: 7th April 2021

Very helpful

Cora was on the ball, knew what to do and solved my issue, cheers Reviewed on: 7th April 2021

Quick and helpful replies

I have used Cora on several occasions now and found this to be very helpful as the replies are quick and informative. If Cora can’t help I am put through to someone else immediately, I have always had my queries answered in full. A great service, thank you! Reviewed on: 7th April 2021

Quick, easy and efficient Cora

Really easy to use and resolved my issue in minutes Reviewed on: 7th April 2021

Easy to use

Quick, clear answers to most questions. Good options to choose from too. Reviewed on: 7th April 2021

Excellent Service

I asked for my ISA to be reactivated and this was fine in a matter of minutes using Cora. Quick and succinct. Reviewed on: 7th April 2021

Overdraft query

Didn't think I'd be able to reduce my overdraft through the app, but I can! Response was immediate, despite it being 6.30am! Reviewed on: 7th April 2021