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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Helpful

Good for advice on all things financial in app and online Reviewed on: 7th April 2021

Clear and swift

Answered my querie with prompt and clear clarification. It was the first time I had used this service. Thank You Reviewed on: 7th April 2021

Quick, responsive AI

I was able to change my address quickly, conveniently and securely with Cora. This took more minutes and meant I was able to move onto the next item on the never ending list of moving day tasks. Reviewed on: 7th April 2021

Helpful review

The experience was most helpful Reviewed on: 6th April 2021

A very useful tool

Cora as a concept is very impressive! I look forward to seeing what NatWest do to continue developing it in the future. Reviewed on: 6th April 2021

Time well spent

Very good manner, and very easy to deal with. Reviewed on: 6th April 2021

Clear, concice and easy to use format.

The digital assistant is easy to use, so far understands every typed word and gives in depth answers. Reviewed on: 6th April 2021

Stress Free Transaction!

I was able to change my address in less than 5 minutes. That was super fast! I was worried with the thought that I need to wait in line outside of a branch, or be put on hold for so long over the phone. Talk about efficiency and saving so much time. Thank you Cora and Natwest for the superb service!!! Reviewed on: 6th April 2021

Quick and easy to use

Took the time to answer my questions Reviewed on: 6th April 2021

Very helpful

This service has answered the majority of my queries fast & efficiently at any hour of the day. Brilliant work. Reviewed on: 6th April 2021

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