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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Bots of the future

Cora provided me with a straight to the point fix, with lightning fast responses and useful information on how to fix my problem. I couldn't of asked for anyone better Reviewed on: 6th April 2021

Happy customer

Cora was very helpful in solving my problem Reviewed on: 6th April 2021

A complicated question

I asked a long question Cora answered it very quickly Reviewed on: 6th April 2021

Great service

Query answered immediately within seconds. Reviewed on: 6th April 2021

Easy Peasy

Very quick and simple procedure, done in a flash Reviewed on: 6th April 2021

Natwest lousy

5 days i have been tryi g to view my bank accou t balamce A d tra sactions,i have entered all the correct questions From name to pin password etc correct and still cannot Get into my account. Disgusting service Reviewed on: 6th April 2021

Really helpful

How quick she was to change my address Reviewed on: 6th April 2021

Quick online response

I requested a new card reader and was guided how to arrange this. Quick response when I needed it. Thank you Reviewed on: 6th April 2021

ease of service.

great tool to get jobs done quickly. Reviewed on: 6th April 2021

Brilliant!

Efficient service provision compared to the long wait whilst attempting to contact the bank on phone. much appreciated now that i am advised and sign posted towards follow-on actions required of me. Reviewed on: 6th April 2021

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