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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Excellent

Very quick response and you understood my question and gave me instructions of how to go about. Reviewed on: 6th April 2021

Cora - simple to use, with speedy response!

Speedy instructions received to explain how to cancel my overdraft facility! Reviewed on: 6th April 2021

Very helpful

Could not be more happy with the help I received Reviewed on: 6th April 2021

So easy.

Quick and easy to change details on my accounts, direct fundamental questions and quick responses. I couldn't ask for a better or more efficient experience. Well done! Reviewed on: 6th April 2021

Answering questions

It was quick and Got the answer to my question Reviewed on: 6th April 2021

Online help

Quick, efficient and easy to understand and deal with Reviewed on: 6th April 2021

Clear and concise instructions given

Very easy experience with Nat West today Reviewed on: 6th April 2021

Easy to use chat

Needed to change my address and the Natwest chat system worked very well. Reviewed on: 6th April 2021

NatWest Online Help

Very quick and detailed response. Reviewed on: 6th April 2021

Great Service

Just been online to look at changing my address and my how simple was that to do, it used to be a real pain filling in paperwork but oh so easy with the chat function, simple and quick, very happy Reviewed on: 6th April 2021

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