Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Good Service

Easy to use online banking also supported with an app. Reviewed on: 6th April 2021

Online Help

Clear and helpful instructions. Got the answer I wanted very quickly. Reviewed on: 6th April 2021

easy and effective

very easy and simple to use, saved me a trip to a branch just to change my address Reviewed on: 6th April 2021

Help with cancelling a direct debit

The services was very simple to understand which made it very easy for me to do what I had to do. Reviewed on: 6th April 2021

Quick and easy

Found this very helpful and even they couldn’t answer my questions I was always given numbers to call Reviewed on: 6th April 2021

Clear and Intuitive

Cora was easy to understand, and made the choices available clear and straightforward. Reviewed on: 6th April 2021

Easy Help

Response was really fast, clear and helpful. Reviewed on: 6th April 2021

Ease of use

Very easy to follow the simple steps and answer my query Reviewed on: 6th April 2021

Excellent. So quick and easy

So very quick and easy. I thought I would need to pop to a branch to change my address but all done in 2 minutes max. Reviewed on: 6th April 2021

Very straight forward

I am hard of hearing so this form of communication makes it very easy for me to use Reviewed on: 6th April 2021

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub