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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy to use

Very simple to use, very helpful, quick Reviewed on: 6th April 2021

Changing Address- Simplified process

I have been very busy during lockdown and some times process for Change of Address have been really complex or you are kept hanging on the phone for ages, at a time when you have 100 things to do. This process using Cora was extremely easy to use and very quick. Reviewed on: 6th April 2021

This is first time since I communicated so swiftly

extremely happy and for future I will definately first give a go to online conversation. Thank you once again Reviewed on: 6th April 2021

Review

Easy to use quick response Thank you Reviewed on: 6th April 2021

Brilliant, easy to use digital assistant

Quick easy to use digital assistant that delivers all the information you need in seconds. It saves time on having to hanging on the telephone line waiting for an assistant who is probably dealing with a more urgent call when your query is just something simple like, "Where is my replacement debit card?" Reviewed on: 6th April 2021

Excellent service

It is always quick and easy to make any changes and staff are always helpful Reviewed on: 6th April 2021

Cora keeps it simple to understand

Cora is easy to understand unlike many others Reviewed on: 6th April 2021

Change details

Found the whole session very easy to follow Reviewed on: 6th April 2021

Immediate clear response

I was given clear, constructive advice and instructions. Really pleased with the service today. Reviewed on: 6th April 2021

Clear and concise info

The process was thoroughly explained and a positive outcome was received Reviewed on: 6th April 2021

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