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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy and quick.

Simple questions and easy to follow instructions making the process quick. Reviewed on: 6th April 2021

Simple and quick to use

Title says it all: quick and simple to use Reviewed on: 6th April 2021

Fast and efficient

I thought this was an actual person Reviewed on: 6th April 2021

Very good

They made it simple for me as I am not very good with computers. Reviewed on: 6th April 2021

excellent service

very prompt and easy to follow to resolve my issues quickly Reviewed on: 6th April 2021

Mobile App

Things are getting a lot easier with the app and more user friendly. Reviewed on: 6th April 2021

Pleasure to ask for help

Very satisfied with Cora. It’s very helpful and friendly Reviewed on: 6th April 2021

My thumb is up.

Excellent work deserves credit.. Reviewed on: 6th April 2021

Clear and simple instructions.

I’m not too savvy with modern technology but even I found it simple to access and complete my request.Thank you! Reviewed on: 6th April 2021

Help logged into the App

Help received immediately Easy to use chat service Reviewed on: 6th April 2021

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