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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Always fast and reliable

Always fast and reliable information given and very quick to connect to an agent if further assistance is needed. Reviewed on: 6th April 2021

Cora

understands the questions and gives clear instructions on the correct subject Reviewed on: 6th April 2021

Helpful

helpful and avoids waiting for telephone calls to be answered Reviewed on: 6th April 2021

a quick reliable service

my question was answered promptly making me feel reassured. This less complicated queries this service is far better than phone or email. Thank you Reviewed on: 6th April 2021

Does the job.

Easy intuitive menu,quick answers and helpful advice. Reviewed on: 6th April 2021

Easy to use

Received quick response to enquiry Reviewed on: 6th April 2021

simple and easy

change of address - extremely easy and efficient Reviewed on: 6th April 2021

Cora is a star!

Quick, efficient support from a mobile device Reviewed on: 6th April 2021

Easy and quick

Very easy to use. Quick and even polite Reviewed on: 6th April 2021

Natwest group Cara

Was very easy to navigate and use Reviewed on: 6th April 2021

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