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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

I don't want to use cora

I don't want to use cora, I want to check my bank account, Reviewed on: 6th April 2021

Excellent customer service

My query was resolved instantly and fast response Reviewed on: 6th April 2021

Very helpful

She was very patient and helpful with the information and helped me with important information that I needed to change. Reviewed on: 6th April 2021

Excellent experience so simple and quick

Easy to understand, simple yes or no answers Reviewed on: 6th April 2021

Good service

good service I have have received from Natwest during my last nearly 22 years Reviewed on: 5th April 2021

Spot on in every way

Used the message service to report a lost card, I didn’t realise I would connect to a computer (as I can’t stand digital assistance) however I was pleasantly surprised and got sorted out in a few messages. Great experience and very happy. Reviewed on: 5th April 2021

Feedback

Was very helpful. I got the answers for the questions i needed straight away and with a good detail. Reviewed on: 5th April 2021

Needed to reactivate my isa

Very quick, simple and easy to do this process. Very helpful and quick perfect for what I wanted to do thank u so much Reviewed on: 5th April 2021

Easy & intuitive

I found Cora to be a simple system that answered my query quickly and effectively Reviewed on: 5th April 2021

Brilliant customer service!

Cora is great Reviewed on: 5th April 2021

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