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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very good

I am a disabled pensioner and find things a little confusing but it went very well thank you Reviewed on: 5th April 2021

Excellent Service

Cora explained to me exactly what I had to do . Reviewed on: 5th April 2021

Loan issue

Managed to get the phone number for laon company Reviewed on: 5th April 2021

Quick answers

Couldn’t pay online a quick txt and it was sorted Reviewed on: 5th April 2021

Quite responsive

Is this better than just a standard form? I'm not sure. Amex was easier because it wasn't trying to fake an interaction with a computer. I just re-entered my actual address and changed it. Reviewed on: 5th April 2021

Mr Larkin

I am so pleased with Nat West CORA she answered my questions so well and in a way i understood which helped me so much Reviewed on: 5th April 2021

Great

Very easy and quick. Actually did what I wanted it to do Reviewed on: 5th April 2021

Highly

Great support quickly sorted my problem Reviewed on: 5th April 2021

Easy and quick to use

I wished to close our business bank account as we have ceased to trade. Cora made the process very easy and straightforward. Reviewed on: 5th April 2021

Brilliant service

Brilliant, fast service, always helpful Reviewed on: 5th April 2021

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