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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Forgot pin

Was very quick and helpful and dealt with ease Reviewed on: 5th April 2021

Excellent, efficient automated service, well done.

One of the best automated services I’ve used in a very long time. Quickly and efficiently identifies what your query is from your message and responds with the answer you are looking for. Well done, it’s excellent. Reviewed on: 5th April 2021

cora nat west autmated online admin

if there is something that doesn't fit the standard templates, there is still no easily coprehendible to be satisfied. online syntax is awkward Reviewed on: 5th April 2021

Feedback on Cora

Straightforward and not complicated. Good for dealing with the simple banking questions. Reviewed on: 5th April 2021

Efficient service

Great use of technology to complete a simple task. Reviewed on: 5th April 2021

Excellent service

The service had always been excellent, swift and professional Reviewed on: 5th April 2021

Never used the app before but seems fairly straight forward

Cora responded very quickly and was helpful to my needs at the time Reviewed on: 5th April 2021

Accurate, specific, one step ahead.

I asked Cora what or how to send a cheque for paying in. She asked a series of specific questions and I pointed to the correct one. She answered it perfectly. She has improved so much over the years that I now feel confident about asking her questions. Thank you Cora. Reviewed on: 5th April 2021

Pending payment

Informed well, answered my question Reviewed on: 5th April 2021

One word FANTASTIC

I have been a customer for as long as can remember and have always been delighted with the service. Reviewed on: 5th April 2021

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