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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

FAST AND EASY ACTION

VERY EASY TO UNDERSTAND CLEAR INSTRUCTIONS AND VERY QUICK TO ACTION Reviewed on: 5th April 2021

Confusing

I signed up for you scheme but my card became blocked and now I need it up blocked so I can continue Reviewed on: 5th April 2021

Excellent

Only took few minutes and everything was sorted Reviewed on: 5th April 2021

Lost my card cancelled immediately

Very fast efficient service put my mind at rest straight away excellent thank you so much Reviewed on: 5th April 2021

Too many Questions just to reactivate ISA Account

Long winding process. It seems to be long drawn out unnecessarily Reviewed on: 5th April 2021

ITS GETTING BETTER

I ALWAYS WORK WITH NAT WEST AND I BELIEVED IN THIS BANK . BUT WITH ALL THE NEW FUTURES THEY ADD , IT DOES HELP FOR US IN SAVING TIME AND GETTING THINGS DONE EASLY AS WELL AS SAFELY Reviewed on: 5th April 2021

Easiest experience with a bank ever

The online assistant quickly and easily updated my personal details explaining well at every step, and making sure that my request was processed timely. Definitely the best experience I have had with a bank. Reviewed on: 5th April 2021

NatWest Cora

On tap and helpful information. Reviewed on: 5th April 2021

Easy Banking

Easy and accessible banking with clear guidance. First class in my view. Reviewed on: 5th April 2021

Well done Cora

Great efficient service. Fast and easy to use. Well done Cora Reviewed on: 5th April 2021

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