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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy to use guidance

The guidance was easy to use and was passed over quickly when the digital assistant couldn't answer my query Reviewed on: 5th April 2021

Great service

I asked a question and within a few seconds I had my answer in full. Very helpful indeed Reviewed on: 5th April 2021

great service from bank

Address change was easy to do, thanks to Cora online Reviewed on: 5th April 2021

Very easy to use and accurate

I've used the service multiple times and find it far more accurate than other automatic interactive services. I particularly like the access via the banking app itself. Reviewed on: 5th April 2021

Very helpful

Changed address with Cora, the process is so easy and it only took 2mins. It is amazing. Reviewed on: 5th April 2021

Quick answers.

Answers all issues quickly with no fuss or confusion. Reviewed on: 4th April 2021

Cora

Quick,easy, answers to my question Reviewed on: 4th April 2021

Standing Order

Needed to set up a Standing Order - Used Cora - Simplistic Approach and no Technical Jargon Reviewed on: 4th April 2021

Amazing

Amazing service. Very clear help. Nice and kind assistant Reviewed on: 4th April 2021

Automation beneficial

Good to see that processes that could easily be automated have been done so and securely as opposed to visiting/calling Reviewed on: 4th April 2021

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