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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

question answered

question was answered fully and quickly and offer of further support given if required Reviewed on: 4th April 2021

Very good

Answers very quickly when I ask what I wanted thanks very much Reviewed on: 4th April 2021

Quick service

I always have a pertinent and quick answer. Reviewed on: 4th April 2021

happy to use

I received very fast information, Reviewed on: 4th April 2021

Problems

Can't fault this service all my problems sorted straight away excellent service many thanks Reviewed on: 4th April 2021

Best online banking

Our family have banked with Natwest for more than 70 years. Always have been given excellent service. The online banking and app are secure and very easy to use. I now do all my banking on my phone Reviewed on: 4th April 2021

Very friendly

Easy to communicate whenever asked for help. Reviewed on: 4th April 2021

very straightforward and fast online bot answers

Quick selection options for a straightforward question. Online bot answers (Cora) which answered my query easily Reviewed on: 4th April 2021

Superb group

The app and online banking including Cora is a pain-free experience unlike other banks. 100% quality care Reviewed on: 4th April 2021

swift response and satisfactory solution!!

cora was very fast and helpful without the least bit of fuss. exactly what i wanted!! Reviewed on: 4th April 2021

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