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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Cora

Cora was so helpful I am not very good with this kind of thing but it was made super easy for me. Reviewed on: 4th April 2021

Good and helpful instruction and help

Cora really helped me and I was reassured. Thanks. Reviewed on: 4th April 2021

Excellent service

Normally with online chat you end up repeating yourself over and over again !! But NOT with this service , it’s quick and easy to use and really helpful Reviewed on: 4th April 2021

Efficient banking

Easy to navigate website. Can carry out all I need on line. Reviewed on: 4th April 2021

Great virtual assistant

Really easy to use and fast. Summarised well with good options. Sorted out my issue in minutes. Really pleased. Reviewed on: 4th April 2021

Voting

Very quick to respond to queries that I’ve asked about Reviewed on: 4th April 2021

Very helpful

Answered and resolved my query with no problems Reviewed on: 4th April 2021

So easy to use

I don't like talking to new ppl on the phone so messages is so much easier to use Reviewed on: 4th April 2021

Cora

I found this app very easy to use with straightforward questions that were easily answered. In addition responses to the enquiries were very quickly answered with none of the delays often found when using digital assistants. Reviewed on: 4th April 2021

Ease of use

Natwest Cora service makes everything really easy to use and is very helpful and can help sort any query in a matter of minutes Reviewed on: 3rd April 2021

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NatWest Group - Cora: Digital Assistant reviews

100% increase in 5 star reviews

33% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Cora terrible for the Nat West brand

Cora

Good and helpful instruction and help

Excellent service

Efficient banking

Great virtual assistant

Voting

Very helpful

So easy to use

Cora

Ease of use

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