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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Amazing

Put my mind at rest about sorting my problem. Reviewed on: 3rd April 2021

Great customer service

Great service to help with all queries. Fast replies that help as much as possible Reviewed on: 3rd April 2021

Very quick and helpful

I asked a question and it was literally answered within seconds. Reviewed on: 3rd April 2021

Excellent!

So easy and modern, thank you. I can attend to most of my banking requirements using the App. Reviewed on: 3rd April 2021

Easy to make changes to my bank account

It was straightforward to follow Cora's instructions whilst updating my new address. Everything was easy to follow. Reviewed on: 3rd April 2021

Good Reliable Information

I’ve used Cora a few times. She tells you exactly what you need to know, what action you need to take and how to do it. I feel in control of both my account and my money. Reviewed on: 3rd April 2021

Change of addres

Very quick and simple service that was made simple during a stressful time Reviewed on: 3rd April 2021

Great

it was easy, quick and to the point Reviewed on: 3rd April 2021

24/7 Cora

Any time I have a question, Cora is there to assist me, she gives me choices, answers straight away, no matter what time of day or night which is handy when you work shifts. I vote for Cora! Reviewed on: 3rd April 2021

Absolutely fantastic!

Such a safe, easy and quick experience. Thank you. Reviewed on: 3rd April 2021

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