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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Advice on pending transactions

Excellent advice and freedom to return if not sorted by retailers Reviewed on: 3rd April 2021

Quality Service

Very helpful & quick with replies Someone who puts you at ease just by the replies Reviewed on: 3rd April 2021

Simple and ease of use

Very quick to answer your queries and follow up with relevant answers. Reviewed on: 3rd April 2021

Super simple and quick

Probably the most simple banking experience I have ever had. Top marks all round Reviewed on: 3rd April 2021

Fast response and clear instructions

It’s very frustrating not being able to phone for assistance anymore but the website assistance was very helpful and didn’t waste time. Reviewed on: 3rd April 2021

Banking apps

The ease of it all but not used it yet only registered today Reviewed on: 3rd April 2021

Easy to use

Easy to use service giving step buy step explanation of what you need to do to resolve a issue with your account Reviewed on: 3rd April 2021

Easy Access and Simple Questions

Address change easy and quick to complete Reviewed on: 3rd April 2021

Was very helpful and explained to me how to resolve the problem that I had and how to rectify the problem to go about

The information i was given very helpful and very helpful to try and sort it out Reviewed on: 3rd April 2021

Cora

Quick and easy to carry out what I needed Reviewed on: 3rd April 2021

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