Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Best Bank

it was quick and easy I would never change my banking relationship. NatWest is the best Reviewed on: 1st April 2021

Easy process

Great service easy process will use again Reviewed on: 1st April 2021

Feedback

Very good tool especially when you can get info without making a phone call. Very happy. Reviewed on: 1st April 2021

Great Automated Service

Very intuitive, quick and got the job done Reviewed on: 1st April 2021

Coral was quick and helpful

First time using this support network was happy the way the agent was quick enough to get to my issues Reviewed on: 1st April 2021

Very easy, straightforward service

Really intuitive service that saves a lot of time! Reviewed on: 1st April 2021

Excellent banking service through Cora

Asking Cora for help is a super speedy way to get everyday banking queries resolved. She is very efficient. I can highly recommend. Reviewed on: 1st April 2021

Quick and friendly

I was changing my address and had to use the webchat system. It lasted a total of 2 minutes and it was really quick and friendly. Reviewed on: 1st April 2021

Best Digital Assistant

A Very convenient and intuitive assistant Reviewed on: 1st April 2021

Great automation

Really pleased about the ease in which the the automated service works. With not being able to just pop in to a branch as easily as we could, this service helps to get my day to day banking requirements done when I need it which is pretty much 24/7. Reviewed on: 1st April 2021

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub