Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Good experience

Easy and quick response from the digital assistant! Very reassuring Reviewed on: 1st April 2021

Cora

I messaged Cora with a question which I thought would take all afternoon to answer me but she answered my question very simply, explained everything I needed to know and very promptly. I was very happy with the service she provided. Thanks Cora Reviewed on: 1st April 2021

Straightforward and to the point

I had a simple query about my debit card and it was answered in seconds. The automated options for reply made the interaction even speedier. Great service Reviewed on: 1st April 2021

Straigtforward and easy to use to all regardless the level of english.

Its the first time i use Cora and the multiples answers helped me identify my need more accuratly. Reviewed on: 1st April 2021

Cora - Natwest Digital Assistant

Very quick and user friendly way of updating details Reviewed on: 1st April 2021

Quick responce

Quick responce,easy and professional service. Reviewed on: 1st April 2021

It is really fast solving problems related accounts.

It is super fast service not like others banks holding call for hours and after not solving issue . Great service by natwest. Super Cora Reviewed on: 1st April 2021

Easy and concise

Was super easy and straightforward Reviewed on: 1st April 2021

User friendly

Simplicity for users, ask a question, instant reply Reviewed on: 1st April 2021

Ease of use of this service

The service is quick and easy to use through many different processes you may require in banking Reviewed on: 1st April 2021

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub