NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Apt response

Quick response from the digital assistant Reviewed on: 1st April 2021

Perfect

Really good, very useful app simple to use. Reviewed on: 1st April 2021

Great customer service

Always explain answer in all situations Reviewed on: 1st April 2021

Helping ank

great bank to help and assisst people Reviewed on: 1st April 2021

Simplicity

Its easy to use, simple instructions to follow and if not clear on what you have said, it repeats and offer others options. Reviewed on: 1st April 2021

Easy hassle free service

great hassle free service and so easy to use Reviewed on: 1st April 2021

great

easy to use and helpful, takes the stress out of online banking. Reviewed on: 1st April 2021

Best customer service

rbs is easy to contact. query about isa resolved in online chat. very professional staff and immediate reponse to resolve my issue/query same day. Reviewed on: 1st April 2021

Brilliant service.

Both inside Nat West Carlisle floor agent assistance in depositing cheque via ATM and RBS online chat service the service pleasant and efficient. Thanks. Reviewed on: 1st April 2021

NatWest Online Customer - Esther Lawrence

It was very convenient to change my address, sitting at home. It did not take much time. It saved me the hassle to take some time off from work, visit branch & change address. The options were very clear & to the point. No confusion or frustration. Pleasant experience Reviewed on: 1st April 2021