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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,060 reviews, last reviewed 7th Apr 2026
100% increase in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026
Sukie's avatar
Sukie
Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024
Martin's avatar
Martin

Excellent service

5
Always happy to help and give good advice. Reviewed on: 1st April 2021
Kelly's avatar
Kelly

very simplistic

5
Very quick and straight to the point, no hassle or waiting. Reviewed on: 1st April 2021
Kieran Bates's avatar
Kieran Bates

Bad user experience

1
Its like all bots, keeps giving weird answers. Reviewed on: 1st April 2021
Adan's avatar
Adan

Fast response, Simple answers.

5
Banking can be a stressful experience for a lot of people, especially when something is wrong. Having a digital assistant which provides fast, simple, and clear answers to your questions makes a big difference, so you don't have to phone up or go trawling through forums and guides for minor answers. Reviewed on: 1st April 2021
Diamond728's avatar
Diamond728

simple and easy to use

5
Went on to change my address after moving home expecting to have phone in at least, but the process was quick and simple and done within a couple of minutes Reviewed on: 1st April 2021
Lesley Fields's avatar
Lesley Fields

Concise explanations

5
Explained everything perfectly and clearly Reviewed on: 1st April 2021
Christine Duggan 's avatar
Christine Duggan

Quick and easy

5
Needed advice regarding my debit card expiry date. Got the answers I needed straight away. Very pleased with the service. Reviewed on: 1st April 2021
dkivens@hotmail.com's avatar
[email protected]

Bad user experience

1
Talking to a bot can be seamless if done intelligently. This bot is the opposite of that. Reviewed on: 1st April 2021
Adan's avatar
Adan

login problems

5
Password not accepted even though it has been long established and was inputted correctly. Cora fixed the problem with me in 3 minutes. Great!! Reviewed on: 1st April 2021
catherinekerr's avatar
catherinekerr

Change of address

5
Cora has been great - so quick and easy to work with, professional and polite at all times Reviewed on: 1st April 2021
CJ Allison's avatar
CJ Allison
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