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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy

Very easy anyone can use it and quick to use aswell Reviewed on: 1st April 2021

Great app

Cora was very easy to use with a quick response telling me exactly what I wanted to know. Reviewed on: 1st April 2021

Quick and easy in resolving problems. Overall great communication

Easy and quick in resolving issues. Reviewed on: 1st April 2021

Feedback following first use of service in years

Prompt and easy to use by this elderly customer Reviewed on: 1st April 2021

super quick and easy

So simple to use, auto response options all the way through. Just great Reviewed on: 1st April 2021

Quick and easy

Quick to respond back and easy to talk to Reviewed on: 1st April 2021

Helpful

I got the help I needed, was very straight forward and didn't take long at all. Reviewed on: 1st April 2021

Cora did it for me

One if the easiest & fastest digital assistants to use & very easy on moblie Reviewed on: 1st April 2021

Loss f card

Digital response very helpful and timely Reviewed on: 1st April 2021

Cora

Very simple easy and straightforward and very uncomplicated Reviewed on: 1st April 2021

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