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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

So simple to use

Cora is so simple to use and there is no waiting for an agent to connect to you, perfect service Reviewed on: 1st April 2021

Transaction not recognised

My query was resolved very quickly. Reviewed on: 1st April 2021

Service

Extremely helpful fast response thank you Reviewed on: 1st April 2021

easy and quick

lots of options available. No waiting on a phone Reviewed on: 1st April 2021

Very easy

Quick answer easy to understand, instructions straight forward Reviewed on: 1st April 2021

Credit where its due

It was simple and I was able to do this out of hours. Reviewed on: 1st April 2021

very quick and helpful

I needed support changing my address and with using cora, it was done withing 5 minutes. Reviewed on: 1st April 2021

Amazing & apt response

Didn't know it will be so easy and quick to get my request done.. It felt like it was done in a heart beat. Thumbs up, it saved me the hassle of visiting a branch Reviewed on: 31st March 2021

Excellent

Great simple and effective service Reviewed on: 31st March 2021

Customer Service 'par excellence'

I've received fast and accurate assistance at all times I've asked 'Cora' Reviewed on: 31st March 2021

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