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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Excellent Service

I wanted to cancel a pending direct debit and this great robot gave me the advice - all completed in about 2 minutes - fantastic! Reviewed on: 31st March 2021

Great service

I liked that I didn't have to go to a Branch or make a call during business hours to get my address changed and an account opened. Very fast service. Reviewed on: 31st March 2021

Reactivate ISA

Quick, easy and very efficient service from Cora - highly recommend! Reviewed on: 31st March 2021

Excellent

Very helpful app and digital banking assistant Reviewed on: 31st March 2021

Friendly Bank

Always very helpful despite very difficult times with COVID virus. Reviewed on: 31st March 2021

Excellent service

Excellent very user friendly simple to understand Reviewed on: 31st March 2021

Very easy to use

I had an enquiry about when I would be receiving my new bank card. Cora answered my questions very easily and straight away with a great amount of knowledge. Thank you so much Reviewed on: 31st March 2021

Pending transactions

Query Answered and explained very quickly Reviewed on: 31st March 2021

Cora the Quick Learner

Cora often doesn’t understand you at first but asks questions to home in on your mission. She is noticeably improving though, and the questions are becoming more appropriate, leading to a faster homing in on your intention and to ultimate satisfaction. Reviewed on: 31st March 2021

Online cora

Love the app so easy to use .online banking is so easy with natwest Reviewed on: 31st March 2021

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