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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Quick efficient service

I was delighted by how the question was dealt with Reviewed on: 31st March 2021

Amazing

Quick and easy service, very impressed Reviewed on: 31st March 2021

Super simpld

going to the bank to update my address is a thing of the past. So easy!! Reviewed on: 31st March 2021

good efficiency service

It does take a few rounds to get to the right menu, but overall it is very fast and efficient way to get an answer to questions compared to long wait in the phone calls, and indeed the search engine would be improved with time to make it even faster. Reviewed on: 31st March 2021

Very helpful and easy to use

Easy to contact someone if you need help with anything.the online chat is very useful. Reviewed on: 31st March 2021

Easy and helpful to use

Every time I’ve needed help Cora has been very informative and helpful and has always solved my problems Reviewed on: 31st March 2021

So easy to use very helpful & friendly

Answered my questions with all the imformation i required Reviewed on: 31st March 2021

Efficient to the point and quick response

Efficient to the point and quick response Reviewed on: 31st March 2021

VERY EFFICIENT

SPEEDY SERVICE VERY HELPFUL WITH MY ACCOUNT CHANGES Reviewed on: 31st March 2021

Appreciation

This service is Quick and perfectly safe. Reviewed on: 31st March 2021

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