NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Helpful adviser

Helpful, speedy and friendly advice Reviewed on: 31st March 2021

fast, intuitive problem solver

the chatbot quickly resolved my issue of a change of address without the need for me to speak directly to a bank staff. it was fast, easy and a solution was provided and actioned within a space of a couple of mins. Reviewed on: 31st March 2021

simple to use with clear results

Cora appears to be a limited AI program that is clear and easy to use. Reviewed on: 31st March 2021

Amazing experience

Easy to use and jargon free. Quick responses and choices are offered to help you get to the right solution. Really good experience using Cora. Reviewed on: 31st March 2021