Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy Peasy

Wanted to close my business account and spent ages trying to find out how to until I stumbled onto Cora! Reviewed on: 31st March 2021

Precise and Fast response.

Will make use of this service. We prefer face to face services but when time is short, Cora is in place to help out. Reviewed on: 31st March 2021

Always excellent service

Never had a days trouble with Natwest, friendly staff, a usable web site and the mobile app is excellent Reviewed on: 31st March 2021

Change of address

It was so easy to change my address. What I thought would be a trip into the branch turned out to be a few minutes online using Cora and it was done. Just what you need when time is at a premium unpacking boxes! Fantastic. Reviewed on: 31st March 2021

Fast and reliable service

Not ye best with banking stuff but royal bank of Scotland is by far the easiest and most helpful Reviewed on: 31st March 2021

Super easy to use!!

I’ve used this service several times and always find it a smooth procedure that has answered my queries and addressed my needs with speed & efficiency Reviewed on: 31st March 2021

Quick and easy interface.

Performed the requested service quickly and efficiently. Reviewed on: 31st March 2021

Excellent service and excellent staff

Needed help with my account and the staff member was very helpful Reviewed on: 31st March 2021

Dr Nicholas Joh Riley

Excellent online service & always available to help if I need to go into my local Branch (West Bridgford) Reviewed on: 31st March 2021

Best services

I had an issue with my card as I list my wallet and I had to go to work I was stressed how I will be able to cancel my card. When I message the digital assistant I resolved my issue in less then one minute and I didn’t need to take a day off to go to bank Reviewed on: 31st March 2021

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub