Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Great Experience

I personally find almost what i want or need to do online simple without hustle Reviewed on: 31st March 2021

Reassurance

Cora was extremely helpful and able to tell me what I wanted to know. Reviewed on: 31st March 2021

Payment query

Fast efficient and good no problem sorting it out Reviewed on: 31st March 2021

People want to speak to people

It takes too long to get what you require from an automated service- a real person from a local call centre is what customers want to communicate with Reviewed on: 31st March 2021

Quick and Easy!

Very quick, easy and intuitive to use Reviewed on: 31st March 2021

Ordering

I needed to order a chequebook for the account, it was done in a few clicks without having to wait in line or on the phone. Reviewed on: 31st March 2021

Makes thing so much easier!

Cora makes all the things that would normally take a minimum of half an hour so much easier! Changing my address was over and done with in less than 5 minutes! Great! Reviewed on: 31st March 2021

If they use natwest they should use cora

I had to reactivate my isa and I was able to do so with ease clicking the need help button. I was using a mobile browser which can be difficult for services but cora was easy Reviewed on: 31st March 2021

Fast and efficient help online

You get a very prompt and helpful response whenever asking questions of Cora Reviewed on: 31st March 2021

was there when i needed help

10 out of 10 for your customer service and making your site so easy for people Reviewed on: 31st March 2021

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub