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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Super quick Cora

Cora was absolutely fantastic in dealing with my payment dispute.. I would receive a response immediately so there was no waiting around and she resolved my issue and provided timescales on what would happen next and gave me links to forms.. very knowledgable and very quick .. love it ! Reviewed on: 31st March 2021

Very quick feedback, made everything easy and completed my request speedily.

I needed to reactivate an isa and it my request was done in seconds Reviewed on: 31st March 2021

Very user friendly system.

I was confused as not used the digital banking for some years, but the instructions were easy to follow. Reviewed on: 31st March 2021

SIMPLE LOGICAL AND EFFECTIVE

i HATE COMPUTERS, BUT THIS MADE IT VERY EASY TO CHANGE MY ADDRESS. WE ARE NOT ALL COMPUTER SAVVY SO WELL DONE NAT WEST FOR THIS Reviewed on: 31st March 2021

Not the best for it being 2021

I would have expected better service now with it being 2021 Reviewed on: 31st March 2021

Easy to use

Don't have to type loads does all the work for you. Reviewed on: 30th March 2021

Really impressed

I was really impressed. I actually read the declaration and digested it in the bite size chunks Cora sent me (easier than in long written form which Usually make me glaze over!). My ISA is reactivated - all so simple and from comfort of my sofa! Reviewed on: 30th March 2021

Nice quick nd easy

All questions were directly to the point and easy to understand. Reviewed on: 30th March 2021

Simple, easy and quick

Changed address and only took less than 5 minutes. No complication - thanks! Reviewed on: 30th March 2021

Nat West has always been supportive to its customers

I was satisfied with the answer to my queries. Thanks. Reviewed on: 30th March 2021

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