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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very helpful

Really helpful and Cora answer promptly so there no waiting for a reply Reviewed on: 30th March 2021

Satisfied custumer

Always I have any issue it is so simply to solve it Reviewed on: 30th March 2021

Cash ISA reactivation

Thanks to messenger I was able to reactivate a cash ISA very quickly and to use it the next working day. Reviewed on: 30th March 2021

I have spoor memory greatful for the app

Don't hVe to feel orkward in front of a person Reviewed on: 30th March 2021

Innovative and cutting edge technology makes banking easy

Closing my business bank account was easy and completed in minutes. Very professional and just what we need in this day and age for all your banking needs Reviewed on: 30th March 2021

Brilliant

Easy to use and very helpful good choice Reviewed on: 30th March 2021

Comprehensive online banking

Quick, comprehensive and to the point straight away, thats the way to do banking Reviewed on: 30th March 2021

Excellent service

Fast and efficient very well explained and easy to use Reviewed on: 30th March 2021

Super fast, Helpful

Needed to change address and found it very easy thanks to Cora Reviewed on: 30th March 2021

Sorted my queries very quickly and efficiently

I was worried as my debit card was running out at the end of April and I hadn't received a new one yet, Cora informed me of all the relevant information that I needed to settle my queried mind. Reviewed on: 30th March 2021

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