Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Simple and ast

Managed to solve my query very quickly without any complicated requirements. Reviewed on: 30th March 2021

quick, simple, accurate

Very simple interactions that returned the required information very quickly. Reviewed on: 30th March 2021

Efficient service

Cora was able to answer my query promptly and efficiently. Reviewed on: 30th March 2021

virtual assistant

Speed and response times were excellent Reviewed on: 30th March 2021

so easy I could use it

At last an online chat with sensible applicable answers Reviewed on: 30th March 2021

Great serviice

No problems at all quick and easy Reviewed on: 30th March 2021

Instant helpful response to my query

I was confused by the issue I was having and Cora cleared it up for me Reviewed on: 30th March 2021

Nominating For Cora

Really found her really helpful Reviewed on: 30th March 2021

Fast and easy

Change account address in seconds without the need to call. Reviewed on: 30th March 2021

Quick and helpful service

Excellent service - much easier than expected! Reviewed on: 30th March 2021

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub